Shipping Policy

At Solviwa, we know that when you order something, you want it delivered quickly and safely. We're committed to processing every order with care and keeping you informed throughout the shipping process.

Order Processing

• Orders are typically processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

• India: 3–7 business days

• International: 7–21 business days (where available)

Delivery times are estimates and may vary depending on your location, courier service, customs clearance, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before your order is completed.

From time to time, Solviwa may offer free shipping promotions. Any such offers will be clearly communicated on our website.

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information, allowing you to monitor your package's journey.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

Solviwa is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Shipments

While we work with reliable shipping partners, occasional delays can occur that are beyond our control.

If your package appears significantly delayed or you believe it has been lost in transit, please contact us at support.solviwa@gmail.com, and we'll work with the shipping carrier to help resolve the issue.

Damaged Packages

If your order arrives damaged, please inspect it immediately and contact us at support.solviwa@gmail.com as soon as possible. Include your order number along with photos of the damaged item and packaging so we can investigate and provide an appropriate resolution.

International Orders

For international shipments, customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their local authorities unless otherwise stated at checkout.

Customs processing may also affect delivery times.

Questions

If you have any questions regarding shipping or your order, please contact us at:

Email: support.solviwa@gmail.com